At Vanilla Waves, customer satisfaction is our top priority. While we currently do not accept returns, we are committed to ensuring that you have a positive shopping experience with us.

Damaged Items

If you receive a damaged item, please contact us immediately at shopvanillawaves@gmail.com. We will review your claim and provide a refund for the damaged product as soon as possible.

Sizing Information

To ensure you receive the correct size, please refer to our detailed sizing charts available on each product page. If you have any questions about sizing, feel free to reach out to us before making a purchase.

We appreciate your understanding and support as we work towards implementing a more comprehensive return system in the future.

Thank you for shopping with us!

At Vanilla Waves, we strive to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping policy:

Production Time

• Orders typically take 3-4 business days to process and produce. Please note that production time may vary slightly during peak seasons or due to high demand.

Shipping Time

• Once your order has been produced, it will be shipped and should arrive within 3-5 business days.

Free Shipping

• Enjoy free shipping on all orders, regardless of size or amount! We believe in providing the best value to our customers, and that includes covering the cost of shipping for you.

We appreciate your business and are committed to providing you with the best service possible. If you have any questions about our shipping policy, please do not hesitate to contact us at shopvanillawaves@gmail.com.

Thank you for shopping with us!