RETURN POLICY

We want you to love your Vanilla Waves pieces as much as we do — but we get it, sometimes things don't work out! If you're not 100% satisfied with your purchase, we gladly accept returns requested within 14 days of delivery for store credit.

Eligibility

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Returns will not be accepted if tags are removed or items show signs of wear or washing.

Store Credit

  • A $6.95 return label fee will be deducted from your store credit for all returns shipped back to us.

  • Store credit is issued as a digital e-gift card and can be used toward any future purchase.

  • Gift cards are emailed once the return is received and processed. Please allow 7–10 business days after your return is delivered to us.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us at shopvanillawaves@gmail.com within 14 days of delivery with photos and your order number.

Approved damaged or incorrect items will be eligible for a full refund back to your original form of payment. No return label fee will apply.

How to Start a Return

To start a return, please email us at shopvanillawaves@gmail.com with your order number and the item(s) you’d like to return. We’ll email you a prepaid return shipping label and instructions.

In-Store vs. Online Returns

  • Items purchased online can be returned in-store or by mail within 14 days of delivery.

  • Items purchased in-store must be returned in person within 14 days of purchase.

  • Online returns are not accepted for in-store purchases.

Note:

  • Sale items are final sale and cannot be returned.

  • Original shipping charges from your order are non-refundable.

ABOUT US

Vanilla Waves is a New England summer-inspired lifestyle brand based in Falmouth, Massachusetts. Known for blending coastal style with a fresh, modern vibe, our collection features trend-forward clothing and accessories, including our best-selling "Meet Me on the Cape" sweatshirt.

What started in 2020 as a small jewelry business, selling to friends and online through an Etsy shop called “CapeCaroline,” has grown into something much bigger. After three successful years, Caroline Lynch, the 22-year-old founder, rebranded to Vanilla Waves to focus on creating her own clothing line inspired by summers on Cape Cod and the New England coast.

Vanilla Waves is all about celebrating the coastal lifestyle with stylish, comfortable designs for every season. Thank you for being part of our journey!

VANILLA WAVES

Growing up on Cape Cod, Caroline was inspired by the active, laid-back lifestyle that defines summers by the water. She started designing sweatshirts and accessories to bring a modern, trendier take to the classic Cape Cod style. Each piece reflects the energy of beach days, boat rides, and late summer nights, elevating the coastal vibe she loves in a way that feels fresh and effortless.

VISION

Vanilla Waves brings a vision of endless summers and the best of Cape Cod and New England to life. From late summer nights to boat rides, beach days, and nights out at the bars, the brand embraces these moments with a fresh, trendy twist. It’s all about building a community that shares a love for coastal living while spreading positivity and capturing the carefree spirit of life by the water in every design. 🌊✨

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